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In the light of the Government's announcement, we are ceasing the activities of our 8000 volunteers as of now (9pm Fri 27th March 2020). The safety of our volunteers & those they deliver to, is paramount. We may relaunch from Easter Sunday. Thank you for your support

Seek help from a volunteer

This website was created to raise awareness of the help available to people who have had to self-isolate.

If you need help, it's always best to start by asking friends and family close to you. If they're not able to help, you can post a message on our map, and somebody should be able to offer you some help or advice.

This is also a great way to help and organise local community groups. You can use this form to let everyone know what you need.

Text Message

You can contact Local Support via text message

087 365 8233

Please note the following important points:

  • This is not a suitable way to request medical advice. For that, we can only point you to the HSE, or your country's health service. In an emergency, ring 999 (Ireland/UK only).
  • Before asking for help, check if there is anyone in your area already offering the help you need.
  • This websie is like social media. We cannot vet or endorse any of the offers of help we receive.
  • Most of the people here are kind-hearted "Good Samaritans", but it would be impossible for us to promise everybody is like that.
  • Use the same caution you would use when buying a second-hand car. Maybe speak to them on the phone first, and if you ever feel that something isn't right, decline their offer and ask a trusted friend for advice.
  • If you need help with children, you will need to insist that the volunteer has provable, up-to-date Garda/Police vetting available for inspection. You cannot give that responsibility to any stranger.
  • Basically, safety must be your overriding concern: both in terms of your security, and the health of all the volunteers. Be kind and be careful.

Infection Control Protocol

This is a protocol to ensure safety of self-isolating vulnerable individuals or small groups who are having materials and food delivered, based upon the study Aerosol and Surface Stability (New England Journal of Medicine, Van Doremalen et al, 2020).

If you are having a package of any non-urgent kind delivered - have it left outside in a cool, shaded spot on your property. A shed would work as well.

Leave it there for SEVEN DAYS without anyone touching it or approaching it. It should then be be virus free.

You can then bring it in to your home WITHOUT washing outside box/bag and the surfaces of the individual items inside box/bag.

Milk/greens/butter should be delivered in beer coolers with ice if available. If coolers are not available UHT milk will be fine for a week in a box. Dried milk is also fine in box. Fruit, dry goods, bread etc are all also fine in cardboard box.

Medicines / catheters / medical supplies can be treated in the same manner.

With regards to how this website works, and how we protect your privacy:

  1. We will not post your contact details in public. We will email you offers of help, and it is up to you if you want to reply to them.
  2. We will not post your exact address. We will place an anonymous icon representing you on a random street near your address.
  3. We do not charge for this service. Nobody should be charging you for this service.
  4. Once you have the help you need, please come back and remove your request from this website!